If your question isn't here, please write to admin@christinahermes.com. We reply personally.
Our 9 oz vessels burn for 55–60 hours, our 4 oz travel tins for 22–25 hours. Trim the wick to 1/4 inch before each light and you will get the longer end of that range.
Yes. We use no essential oils on the ASPCA's list of known-toxic materials at the concentrations we use them. That said, never leave any lit flame unattended around animals or children.
We ship anywhere in the United States, Canada, and the UK. Shipping to other countries can be arranged on request — write to admin@christinahermes.com.
Bring or mail your empty vessel back to the studio. We clean it, refill it with your chosen scent, and charge you 25% less than a new candle. Full details on the Shipping page.
Yes, in small quantities. Minimum order is 30 candles, mixed or matched, with a 4–6 week lead time. Start on the Contact page.
That's called 'frosting' and is entirely cosmetic — a natural property of soy wax. It does not affect burn quality or scent. If it bothers you, warm the top gently with a hair dryer.
A mix of essential oils and clean fragrance oils from named suppliers in Grasse (France), Provence (France), Sonoma (California) and Portland (Oregon). We publish a full supplier list every January.
If a candle arrives damaged or you're unsatisfied for any reason, write to us within 30 days for a replacement or refund — no questions asked. Full policy on the Returns page.
