Returns & Care

Last updated: January 15, 2026

Our 30-day satisfaction guarantee

If a candle arrives damaged, or you simply do not love the scent, write to us within 30 days of delivery for a replacement, exchange, or full refund — whichever you prefer. Please include your order number and, if the item was damaged, a photograph.

How to start a return

1. Write to admin@christinahermes.com with your order number.
2. We reply within one business day with a prepaid return label (U.S. only) or return instructions (international).
3. Ship the item back — please pack it well so it survives the journey.
4. We process refunds within 3 business days of receiving the item.

Exceptions

• Refills and custom orders are non-returnable unless damaged in transit.
• Gift cards are non-refundable but never expire.

Candle care — a small guide

The first burn

Let the wax melt fully to the edge of the vessel — usually 2 to 3 hours. This sets a clean "memory" and prevents the candle from tunneling later. This is the single most important thing you can do.

Trim your wick

Before every light, trim the cotton wick to 1/4 inch. This keeps the flame small, the burn clean, and prevents soot.

Burn time

Never burn for more than 4 hours at a stretch. Let the wax cool completely before relighting. Discontinue use when 1/2 inch of wax remains.

Placement

Place on a stable, heat-resistant surface, away from drafts, curtains, pets and children. Never leave unattended.

When the wax is gone

Wash the vessel with warm soapy water, remove the metal wick tab (a butter knife works), and use it for anything you like — a small planter, a pen cup, or send it back to us for a refill.

Questions? Write to admin@christinahermes.com or by post to 1251 76th Ave, Oakland, CA 94621, USA.